Amayui Castle Meister sound problem after monitor turn off

[Leedsmort]

hello i dont know if anyone can help me with this problem
i have installed all patches and run the latest version and i install the english patches for the english interface and diologues
my problem is the game lost the voices of the caracters and the cutscenes
this happened when my monitor turn off and i receive a mensage and click yes without seeing
the sound of when the caracter attack is still fine
and i see the sound definitions and are all max and on
and other games work fine only this is happened with this game i didnt want to install all again so if anyone know how to resolve this thx in advance

im using w10